Owner FAQs
Answers to your frequently asked questions
-
Does the Office have an After-Hours Drop Box?
Yes, we do! The side door to our office has a mail slot that you may use to drop off paperwork, payments, keys, etc. Please be sure to use an envelope. -
I did not have a pet when I moved in; may I have a pet now?
First, email your Property Manager of your request for a pet. Do not move a pet into the property without permission. Town & Coastal Property Management will contact the owner and submit your request. If the owner does allow the pet, an increased security deposit and fee will be required and a pet addendum must be signed. -
When I move out, what do I need to do to receive my full security deposit back?
We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be shampooed. If you are responsible for lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all beds should be free of weeds. We ask that all damages be repaired by a licensed contractor that is approved by Town & Coastal Property Management. -
Am I required to make my property available to Section 8?
Yes, in California, landlords are generally required to accept Section 8 housing vouchers as a form of income. This means they cannot refuse to rent to an applicant solely because they have a Section 8 voucher. This law, enacted in 2020, prohibits landlords from discriminating against voucher holders and treats the voucher as a legitimate source of income. -
Are you licensed?
Yes, Our California Broker’s License number is 01499021. -
Can I reach you after hours?
Yes, we have a 24 hour answering service. -
Can you put the money directly into my account?
Yes, we will set up a direct deposit into your account.Do I get to see the lease or sign it?
We sign the lease as the property manager. If requested, we can email a copy of the leaseDo you sell real estate too?
Yes, we have a resale divisionHow and when do I get my checks?
We can mail your check or deposit into your bank account. All payments are processed no later than the 10th of each month.How long of a lease do you sign?
One yearHow much security deposit do you charge the tenant?
Effective July 1, 2024 the maximum security is equal to one times the amount of the rent.How soon can you start managing my property?
We can start managing as soon as the property is inspected and meets safety compliance and the property management agreement is signed.What type of properties do you manage?
Residential, apartment buildings and small commercial.What type of reports do I get and how often?
We send an owner statement each month via email or regular mail, showing rental income and expenses with copies of any invoices for the month. We also send a year end statement thatf includes income and expenses.Who holds the tenant security deposit?
We hold the security deposits in our broker security deposit trust account.Do you have icons for various associations that you can add to our website?
We are members of the following associations. NARPM, CAA, National Association of Realtors, Realtor, CRMLS, BBB, equal housing.